Warehousing is facing new challenges due to political issues such as Brexit. Customer expectations for new, speed and the ability to return products put pressure on the supply chain, meaning warehousing becomes more complex. Brexit is causing havoc for keeping stock – tariffs and duties remain unclear as the Brexit deadline has extended. Brands now[…]
Click and collect is rising in popularity yet the ‘collect’ part of the process is not always followed through. £228 million worth of goods each year, according to research from Barclaycard. If shoppers collected their parcels, retailers would save £178,500 each year according to essentialretail.com. It’s a popular service, with over 70% of UK shoppers[…]
The retail experience needs to appeal to consumers across channels. Digitally, social media is one of the best advertising tools retailers can use for engaging with their customer base, especially younger consumers who have more spending power. Yet in-store experience is just as important as a showroom for customers to try out and interact with[…]
Amazon in the flesh? You can now buy your goods in person rather than through Amazon.com but there’s a catch – there aren’t any cash registers or checkouts. You can simply walk in, pick out what you want and walk out – a “Just Walk Out” shopping experience. It works via the Amazon Go application,[…]
There is no denying e-commerce is successful, the UK has the third largest e-commerce market in the world with government figures indicating customers will have spent £106.46 billion online in 2019. By 2021, digital shopping is expected to reach an all-time high with around 93% of the UK’s population shopping online according to retailtechnologyreview.com. Yet[…]
When it comes to shopping in 2019, customers know what they want. Today’s customers are savvy; most have researched what a store sells, product reviews and how they match up to competitors – all before they even walk in, mobiles tend to be as integral to in-store shopping as they are online. Online shopping itself has[…]
Convenience and instant gratification are so important for customers that retailers must be ready to react at all times. Love Island are the words on everyone’s lips. Well this isn’t entirely true, but it may well be if you are 16 – 24 years old – Love Island’s primary demographic. The popular 8-week show sees[…]
Online vs in-store shopping – Girl vs Boy opinion. We’ve taken a view from our younger team members on how they shop and why the high street is in danger of further decline. Cristina: “Born between the mid-’90s and 2015 ( or thereabouts ), we are part of Generation Z; the most tech-savvy consumer group. Everything[…]
The store of the future, sounds great doesn’t it? Many major retailers now have some pretty amazing in store technology, but I’m not always sure my shopping experience has been improved. Visiting a re-vamped flagship store recently, the store itself looked incredible and collecting my online order from a designated pickup point (enter my code,[…]
All I keep hearing around me is ‘the high street is dying’, ‘shops are closing down’… well, if retailers rely on people like me (working mother of 2 boys under 10) to help them survive, they might be in a bit of trouble… Sadly, I did most, if not all my Christmas shopping online… Where[…]
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