As retailers re-open their doors to shoppers, I’ve been thinking about what makes an enjoyable customer journey. Besides innovative concept driven stores, there are a few obvious factors such as visual merchandising displays, store layout and good customer service but often, even the basic necessities aren’t met. The Basics of a Customer Journey At a[…]
As retailers re-open their doors to shoppers this summer following the easing of the lockdown restrictions, we’ve been thinking about what makes for a good and enjoyable retail experience. At the beginning of March this year, we were treated to our first glimpse on UK soil of ‘Amazon Fresh‘ when the doors opened on a[…]
Retail technology is an ever-changing world, especially when you couple it with the current pandemic, which has forced us to adapt in more ways than one. As we keep pace with the changes that 2021 is bound to bring, we thought sustainable change a relevant subject for a webinar. On our Journey to Sustainable Change[…]
In 2021, many of us begin our day with the voice of Alexa as she gently wakes up the household by telling us our time for sleep is over. We will then engage in a brief conversation with our voice activated AI assistant, asking about the weather, news headlines or (pre-lockdown) traffic news for our[…]
The question of “why do I need a PIM?” often crops up in retail, and for me (an ex-retailer) there are numerous benefits that Retail247‘s PIM solution (Origin) can bring to a retail business and its customers. Unless you are a brand-new retailer, with the aim of getting your systems right from the beginning, then[…]
Twelve months ago, we wrote a blog on our perception of how retail had changed from 2010 to 2020. Well, a lot has happened since then to say the least, and I thought I’d jot down a few thoughts on 2020 and how a single year has altered our view of the future. I doubt[…]
There is inspiration to find in every situation whether it’s good, bad, or indifferent and if you can’t see it, then you aren’t looking hard enough. This is true and probably underpins the paradigm ‘live everyday to the full’. But in reality, how many times have you wished that you could use technology to fast-forward[…]
Retail before technology? Never heard of it! As a relatively new entrant to the world of retail technology, I understand and realise that the past shapes the future immeasurably. However, I honestly can’t remember a time before click and collect, Amazon Prime and online-only retailers. To give you some context, I was born in January[…]
Another retail innovation adventure in the mid to late 90s was again during my Debenhams tenure. “We need a Wedding List service; John Lewis has got one” was pretty much the spec for this retail project. I was by now acting as budget holder, PM, BA and Solution Designer combined, but this time had the[…]
Origin is our Product Information Platform (PIM) and addresses your product data needs end to end. From product creation to enrichment, digital asset management and data syndication, Origin is the complete product data solution. Origin provides consistent and visible pricing control across multiple channels, zones, countries and currencies. With Origin you can define price changes[…]
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