Retailers efforts to be more sustainable are often viewed to be counteracted by attempts to “delight” customers with quick home delivery that contributes to the negative impact on the environment (essentialretail.com). Retail, as a whole, has a relatively negative reputation when it comes to its effect on the planet but with a real call for[…]
Is 5G changing the way we pay? 5G is set to power the next generation of internet connectivity and eCommerce, so retailers need to pay attention. Payment options are endless from digital wallets to biometrics and many consumers believe they would replace their bank card with their mobile phone entirely within 5 years. 5G is[…]
The “returns epidemic” comes at a big cost. Sites such as Amazon and ASOS offering quick, easy and free returns have given rise to returns by the shed load and the serial returner who have come to expect this convenience from every retailer. Social media has created a culture of “wardrobing” and “snap and send[…]
Retail consumption has been affected by a change in pattern of human behaviour. Shopping used to be a Saturday afternoon activity yet now the most expenditure is in the evening. The most common time to shop is 22:18 according to Stylist magazine. Nocturnal shopping habits are influenced by TV and social media that we tend[…]
Click and collect is rising in popularity yet the ‘collect’ part of the process is not always followed through. £228 million worth of goods each year, according to research from Barclaycard. If shoppers collected their parcels, retailers would save £178,500 each year according to essentialretail.com. It’s a popular service, with over 70% of UK shoppers[…]
All I keep hearing around me is ‘the high street is dying’, ‘shops are closing down’… well, if retailers rely on people like me (working mother of 2 boys under 10) to help them survive, they might be in a bit of trouble… Sadly, I did most, if not all my Christmas shopping online… Where[…]
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