The third in our series of blogs on what keeps retail CIOs awake at night focuses on the challenge of extending your organisation’s bandwidth and capability through effective partnering. Whether it is in the plan, build or run part of the team it is likely that most modern IT department’s will rely on some external[…]
The second in our series of blogs on what keeps retail CIOs awake at night focuses on the nightmare(?) of Black Friday. A relatively new phenomenon in the UK there is no doubt that it is real and that it puts considerable pressure on the CIO, their team and the retail software technology solutions which[…]
To quote Henry Ford, “If I’d have asked people what they wanted they would have said a faster horse”. I like the sentiment of this quote however there is a danger that it can be perceived as arrogant and that’s a shame. Innovation and problem solving cannot be constrained by thinking in silos. Experience and[…]
We thought we’d give a view on a number of challenges facing CIOs in Retail organisations at present. There is no doubt that the role of the CIO is a tough one, but at the same time a very exciting and fulfilling role in a healthy organisation. It’s at the heart of the business or[…]
Ok, I have decided to publish an occasional series looking at issues and observations I see and perceive in Retail IT Leadership. I am going to use the generic heading of ‘Shepherding Chaos’ which might give you an insight into my general philosophy and approach. You might also see the use of several sheep pictures,[…]
People are Individuals so just get on with it. Welcome to the first installment of my view, possibly my style, of Retail IT Leadership. I have often listened to and been involved in discussions regarding which role within an organisation should be contacted for a particular solution, marketing campaign or decision. I have also listened[…]
As I continue to explore a new career with Retail247 I find myself contemplating the sort of ‘self-help’ which can leave you feeling enthused or downright inadequate. It avers that the “only thing stopping you is you!”, “follow your dreams!” and “Anything is possible if you want it badly enough”. You may also hear the[…]
There are many factors that engender customer loyalty, product quality, location, availability etc. – but I wanted to relate one recent story that I thought relevant. My parents at 90 & 87 are still mobile and take themselves off on a daily basis to a variety of coffee shops and cafes. These establishments come in[…]
As I diligently laboured over a relatively complex ( for me, though I did write a macro ) spreadsheet over the last couple of days I have been reminded how many times during my career I have sat through detailed and comprehensive solution demonstrations only to hear the inevitable “but can I use Excel?” question.[…]
My thoughts this week have drifted towards IT Leadership and the current trend of referring to Bimodal IT (maybe I should get a hobby). I have always believed that IT serves two distinct purposes. ‘Keep the lights on’ provision of a guaranteed service and innovation to yield competitive advantage. I used to call it Business[…]
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