thoughts & insights

What makes a good customer journey?

customer journey

As retailers re-open their doors to shoppers, I’ve been thinking about what makes an enjoyable customer journey. Besides innovative concept driven stores, there are a few obvious factors such as visual merchandising displays, store layout and good customer service but often, even the basic necessities aren’t met. The Basics of a Customer Journey At a[…]

Enjoy the Retail Experience?

retail experience

As retailers re-open their doors to shoppers this summer following the easing of the lockdown restrictions, we’ve been thinking about what makes for a good and enjoyable retail experience. At the beginning of March this year, we were treated to our first glimpse on UK soil of ‘Amazon Fresh‘ when the doors opened on a[…]

Crew Clothing select Origin from Retail247 as their PIM platform

pim platform

Crew Clothing select Origin from Retail247 as their PIM platform. We are delighted to announce that Crew Clothing have selected Origin as their PIM Platform. Origin will underpin an overall transformation programme by providing the platform for all things product. Richard Surman, Head of IT for Crew Clothing said “Origin’s comprehensive functional breadth, its modern,[…]

Retail247 and Enactor partner to enhance omnichannel experiences

This exciting collaboration reflects an industry-wide demand for omnichannel enablement, asretailers are increasingly seeking Enactor solutions to connect with their customers to deliverstreamlined and personalized experiences across all online and offline touchpoints, thiscoupled with Retail247’s technical expertise in implementation, business analysis,integration and delivery capability will ensure projects are delivered on-time, budget, andwith the desired business-driven[…]

The Journey to Sustainable Change: Webinar Review

webinar

Retail technology is an ever-changing world, especially when you couple it with the current pandemic, which has forced us to adapt in more ways than one. As we keep pace with the changes that 2021 is bound to bring, we thought sustainable change a relevant subject for a webinar. On our Journey to Sustainable Change[…]

Retail Technology: Why Brands Need Strong Infrastructure

retail technology

In 2021, many of us begin our day with the voice of Alexa as she gently wakes up the household by telling us our time for sleep is over. We will then engage in a brief conversation with our voice activated AI assistant, asking about the weather, news headlines or (pre-lockdown) traffic news for our[…]

Why do I need a PIM? Top three benefits a great PIM delivers

PIM

The question of “why do I need a PIM?” often crops up in retail, and for me (an ex-retailer) there are numerous benefits that Retail247‘s PIM solution (Origin) can bring to a retail business and its customers. Unless you are a brand-new retailer, with the aim of getting your systems right from the beginning, then[…]

LK Bennett select Origin from Retail247 as their PIM Platform

PIM

Zoe Donovan, Digital Director, L.K. Bennett, commented “It was important that we selected an organisation that had experienced retail team and who understand our product data needs. Retail247 have an established PIM solution enabling us to repurpose our product data for multiple trading channels.” Origin will be deployed as a PIM solution with an initial[…]

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