At Retail247, we are proud to have established a portfolio of incredible clients who sit at the heart of everything we do. To ensure our clients get the care and attention they deserve, we felt it was opportune to set up the Retail247 Customer Success department.
For us, Customer Success is about taking a holistic and proactive approach towards customer experience, ensuring our clients maximise the value of our products and services to help them achieve their goals. We always aim to overdeliver rather than overpromise.
Our commitment to our customers is not just a strategy, it underpins our daily operations and long-term goals. Therefore, our mission for Customer Success has been built upon 3 core principles:
1. Personalisation
We get to know our customers on a deeper level to understand their unique preferences and personal goals. We then tailor our support and communication methods to suit.
2. Continuous Improvement
We value feedback and continuously seek ways to improve our products and services. By actively listening to our clients, we make informed decisions like prioritising product roadmap items, which enhance customer experience and success.
3. Proactive Engagement
Our regular communication with clients enables us to build strong, trusting relationships and ensures we can address any potential issues before they become problems.
Customer Success Stories
We are proud of the success stories that our customers share with us. For example, LK Bennett are able to save 20 admin hours per week compared to how they operated before Origin. Crew Clothing achieved a 20% increase in sales after partnering with John Lewis – a partnership facilitated by Origin. They also use Archean as their Head Office’s stock engine, alongside its use in all Crew Clothing stores for all stock activity. It has achieved significant results since implementation, successfully reducing store staff processing times by 70%.
Looking Ahead
Looking towards the future, we are committed to helping our customers achieve long-term success. We will continue to innovate and provide the support our customers need in order to achieve their goals. At Retail247, Customer Success is not just a department – it’s a company-wide commitment.
Join Us on the Journey
We invite you to join us on this journey of success. Whether you’re an existing customer or considering our solutions for the first time, we’re here to help you succeed. Contact us today to learn more about how Retail247 can support your unique business goals.