What drives a retail solutions business forwards? What makes a team player feel like a winner? What gives a person purpose?
Here at Retail247 I am part of a happy and caring team of people, each with our own unique attributes and talents. We share a common goal – to underpin and support leading retailers’ growth with our retail solutions. We do this with a high level of knowledge, understanding, and expertise in retail service.
So, is it our retail solutions that make our customers keep coming back for more? Is it our pragmatic delivery approach? Is it our highly skilled team of retail experts on hand to support? Or is it a combination of them all?
Given our customers’ feedback over the years, it is a combination of all of the above. Like any valued retail solutions, they must fill the gaps that others leave, be easy to work with, flexible and fast to implement (within weeks and months rather than years) and naturally, has to be deliverable and supportable with the confidence of a business and its team, dedicated to the customer and the further development of their solutions and their people.
It has not been an overnight success story; 6 years in the making and we are still growing and supporting our customer base. Being trusted to deliver our game changing solutions and skills to our trailblazing customers with a level of happy service they have come to expect is what keeps us interested and busy.
Customer Testimonials
When we see our retailers‘ continued success and growth, we know we have had a part to play in their accomplishments, especially when we hear positive comments about us, our products, and our services. The below are just a handful of reviews that define what our products and people do for our retail clients and how we have made their lives easier and more productive.
- “Origin’s comprehensive functional breadth, its modern, scalable technology and its retail pedigree made our solution choice and easy and unanimous one.” Richard Surman, Head of IT – Crew Clothing
- “The Women’s Shoes Smartsheet was one of the smoothest smartsheets I’ve completed all year!” Kris Jarvis, Product Set Up Specialist – John Lewis
- “Retail247 have been able to understand our product data needs and help us transform the way we receive data from our trading partners.” Vanessa Bowerman, Partner and Senior Manager – John Lewis
- “It was important that we selected an organisation that had an experienced retail team and one that empathised with our product data requirements.” Zoe Donovan, Digital Director – L.K.Bennett
- “As we look to maximise our sales opportunity from multiple commercial channels, we needed a solution that could seamlessly bring all our product data into one place.” Heather Wood, Finance Director – L.K.Bennett
- “Origin Product Management gives our users the ability to build their own data translation logic, adapting our business data to multiple host partner needs.” Ian James, CIO – Reiss
- “Origin has transformed the way we manage our price change activity. Clear process and visibility allow our multiple channels to be managed efficiently and accurately.” Anna Kimber, Business Partner – Reiss
- “The solution was successfully delivered without my involvement or intervention – all projects should work that way.” David Mold, Group Services Director – Oasis
As an Account Manager for over 20 years in the retail IT industry, I am driven only by customer success. To me, that means providing retail solutions and services that deliver key business benefits and produces an environment that allows for change, adoption and growth. This is only secondary to being backed up by a team that believes customer support and good communication is as paramount as the product.
At Retail247 we have created our own successful PIM and stock solutions that counter issues and challenges that our customers from Reiss to John Lewis face day to day, year on year, in the ever-evolving retail marketplace. This makes me feel that we have something very valuable to offer and I like being part of a team that truly support this reality. I do not subscribe to the ethos of ‘sell them what you think they need’, but instead one that considers the clients and their customer’s needs, and supports their business demands with solutions that grow with their business, providing demonstrable and tangible benefits.
The Retail Industry
The reality of a retail solutions and services provider that is still growing during challenging and difficult times (not just a pandemic but in the increasingly ever-changing nature of consumer demand) is putting the customer first. We spend time listening and understanding with a consultative approach, before designing and then delivering what is needed, which all too often these days is missing.
The world is constantly changing and with it, our retail world is expected to adapt and to lead the way. Customer loyalty has become the holy grail and being able to keep one step ahead of the competition is to find ways to engage with us all.
Retail really is detail, and you are only as good as your customers say you are.