If the UK is to become carbon neutral by 2025, we must all become conscientious retail consumers; people who think through the social, economic, and environmental impact of every purchase we make. We can no longer substitute “we will” with “we should” when it comes to making buying decisions. If things are going to change,[…]
Optimists stay up until midnight to see the new year in, whilst pessimists stay up to make sure the old year leaves. I am a firm believer that optimism is a force multiplier, so be assured that as Big Ben struck 12 on the 31st of December, I was looking forward to 2022 with enthusiasm,[…]
When it comes to customer experience in retail, there are absolutely no truths, only perceptions. We have all been shopping, in-store and online, and ended up with that ‘so near, yet so far’ feeling you get when, despite your best intentions, you fail to make a purchase. This always feels like a defeat, for both[…]
One of my colleagues once said to me that no single member of our team could ever know everything we needed to know to be successful, but if we all worked together, there was nothing we couldn’t achieve. He was right, and over many years in retail tech I realised just how right he was.[…]
I did my Christmas shopping online in 2020, and in the best timing I have ever known; it took me two hours. I made my purchases and had everything delivered within a week. All the presents were wrapped and under the tree by the second week in December when usually, I am still surrounded by[…]
There is inspiration to find in every situation whether it’s good, bad, or indifferent and if you can’t see it, then you aren’t looking hard enough. This is true and probably underpins the paradigm ‘live everyday to the full’. But in reality, how many times have you wished that you could use technology to fast-forward[…]
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